With a degree in computer science and a Techie's terse demeanor, Joe Getgen is the perfect guy for
debugging our self-written business programs, administering our customer database, haranguing recalcitrant
suppliers, negotiating the best possible freight rates, tracking down missing orders, and collecting past-due
accounts (all the things Tom hates to do). With his hands on the keyboard, his mind on Business, and his cordless
phone headset in nearly constant use, Joe's contact with the general public is infrequent, but several Valued
Customers who have interacted with Joe when Tom was unavailable have reported that, beneath his gruff
exterior, Joe is actually a pretty nice guy with the best interests of our customers at heart.