The Chimney Sweep Online Fireplace, Woodstove, Gas Stove and Barbecue Shop
Nobody needs us to guarantee our products against manufacturing defects. Each of our manufacturers has an excellent track record for providing defect-free products, and a warranty program already in place to handle the occasional booboo (to read about our warranty policy, click here).
Nobody needs us to guarantee against freight damage, either. Products should be thoroughly inspected upon arrival, and not accepted if damaged. When notified of a shipment refused due to freight damage, we'll send a replacement product ASAP.
The purpose of our product guarantee is to protect our valued customers from the fear we all share, of being taken in by unscrupulous companies who make false or misleading product claims. Our policy is simple: customers of The Chimney Sweep Online get 30 days after their purchase is delivered to determine that any product purchased at The Chimney Sweep Online does exactly what we say it will do.
Here's how our guarantee works: if, during the 30 day guarantee period, any product purchased at The Chimney Sweep Online fails to perform as described on our website, call us toll-free at (888)-354-6722 or Email us at firstname.lastname@example.org and help us determine how best to make things right. We're betting that a piece of experienced installation advice or an operating tip will solve the problem, but if all else fails, we'll authorize return of the product.
Merchandise to be returned will be issued a Return Authorization number. We can't accept returns without an RA number, so be sure and contact us for authorization before returning any product. Products must be returned in the original packaging. Return freight is the responsibility of the buyer. The returned product will be inspected and tested to verify the performance failure: if it is found that the product doesn't perform as described on our website, we'll repair it, replace it, or refund the purchase price. As stated above, our product performance guarantee doesn't cover freight damage or defects in materials or workmanship covered by the manufacturer's warranty.
Now, there are people out there (you know who you are) who get their kicks taking advantage of offers like this. The following rule is directed primarily at those rascals, but applies to all: returns will not be authorized for bogus complaints.
Top ten product return requests that will not be honored:
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The Chimney Sweep, Inc.