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Hearthstone Hase Collection Wood Stoves
5-Year Warranty

HearthStone Hase Collection Wood Stove Warranty

5-year limited warranty
HearthStone warrants the following parts of the Stove against the following occurrences that result from defects in material or workmanship:
All steel parts against cracking or burn-through
All cast iron parts against breakage.
This warranty expires on the fifth (5th) anniversary of the purchase date.

2-year limited warranty
HearthStone warrants the following parts of the Stove against the following occurrences that result from defects in material or workmanship:
Ceramic glass against cracking due to thermal shock.
Vermiculite panels that break due to thermal stress and fall into the firebox.
This warranty expires on the second (2nd) anniversary of the purchase date.

COVERAGE DETAILS

This warranty gives you specific legal rights. You may also have other rights which vary from State to State.

All obligations of HearthStone under this document commence on the date the Original Purchaser purchases the Woodstove (the “Purchase Date”). Five year coverage expires on the fifth (5th) anniversary of the Purchase Date. Two year coverage expires on the second (2nd) anniversary of the Purchase Date.

EXCLUSIONS

These warranties do not cover the following:
Damage caused during shipment.
Damage resulting from incorrect installation or operation (non-observance of the operating instructions).
Damage or poor function resulting from faulty and/or incomplete setup and installation and from faulty start-up or misuse of the Stove, including but not limited to over-firing of the Stove.
Damage resulting from installation, modification, alteration, repair or service.
Damage due to water or to installation of the Stove in damp rooms or in damp environments, including high ambient humidity.
Damage due to installation of the Stove in an atmosphere contaminated by chemicals, including but not limited to chlorine, fluorine compounds or salts.
Scratches and damage on glass, steel surfaces/steel components and vermiculate panels due to mechanical wear.
Standard wear and tear of the stressed components resulting from normal usage of the Stove.
Damage, operational-related problems or inadequate performance caused by poor fuel quality, site, installation or environmental influences, including but not limited to nearby trees, roof tops, buildings, wind, hills, mountains, inadequate or excessive venting, insufficient make-up air or negative air pressure whether or not caused by exhaust fans, clothes dryers etc.

Additional exclusion of any liability is for the following:
Grit leaking during transportation and installation of the Stove.
Occurrence of odors during the first hours of operation resulting from the process-related "baking" of the stove paint and surrounding environment.
Occurrence of noises (click and pop sounds) due to expansion/contraction during the heating-up and cooling-

THE FINE PRINT

THE WARRANTIES CONTAINED IN THIS DOCUMENT ARE EXCLUSIVE AND ARE GIVEN BY
HEARTHSTONE AND ACCEPTED BY THE ORIGINAL PURCHASER IN LIEU OF ALL OTHER EXPRESS WARRANTIES AND ANY OBLIGATIONS, LIABILITIES, RIGHTS, CLAIMS, OR REMEDIES IN CONTRACT OR TORT, WHETHER OR NOT ARISING FROM HEARTHSTONE’S NEGLIGENCE, ACTUAL OR IMPUTED. ALL IMPLIED WARRANTIES, INCLUDING THE WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE GIVEN ONLY TO THE EXTENT REQUIRED BY FEDERAL OR STATE LAW. EXCEPT AS OTHERWISE REQUIRED BY STATE LAW, UPON THE EXPIRATION OF THE EXPRESS LIMITED WARRANTIES CONTAINED HEREIN, NO IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, SHALL APPLY TO THE SUBJECT STOVE. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

THE WARRANTIES CONTAINED IN THIS DOCUMENT EXTEND ONLY TO THE ORIGINAL PURCHASER OF THE WOODSTOVE WARRANTED HEREUNDER. THEY DO NOT EXTEND TO ANY SUBSEQUENT OWNERS.

UNDER NO CIRCUMSTANCES SHALL HEARTHSTONE BE LIABLE TO THE ORIGINAL PURCHASER OR ANY OTHER PERSON FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO DAMAGE TO PROPERTY OR PERSONAL INJURIES, WHETHER ARISING OUT OF BREACH OF WARRANTY, TORT, OR OTHERWISE, EVEN IF HEARTHSTONE HAS BEEN APPRAISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

QUALIFYING FOR WARRANTY COVERAGE
To obtain performance of any obligation under this document, the Original Purchaser must, within the applicable warranty time period, contact HearthStone, at the address listed in the Warranty Registration section below or at (802) 888-5235, or a Dealer for instructions regarding the return of defective parts for repair, the return of the Woodstove for repair, or a Dealer service call. The Original Purchaser should refer to the Dealer network search engine contained on HearthStone’s Web site (www.hearthstonestoves.com), or call HearthStone at (802) 888-5235, to find a Dealer nearest the Original Purchaser’s location.

REMEDY
The remedy for any breach of the foregoing warranties will consist of repair or replacement, at HearthStone’s option, of any covered defect in the Stove. When the Original Purchaser contacts HearthStone or a Dealer, HearthStone or the Dealer, as the case may be, will instruct the Original Purchaser to either return the defective part, or the entire Stove (if needed), with shipping prepaid, to HearthStone or a Dealer or allow a Dealer to make a service call at the place where the Stove is located. In the event the Original Purchaser refuses to allow a Dealer to make a service call, HearthStone or a Dealer, as the case may be, will request that the Original Owner return the defective part, or the entire Stove (if needed), with shipping prepaid, to HearthStone or a Dealer. Notwithstanding any other provision of this document, the Original Purchaser shall pay for any travel fees and service charges related to a Dealer’s service call.

Parts: HearthStone will replace defective parts covered by the foregoing warranties at no charge.

Labor: Within the first (1st) year after the Purchase Date, HearthStone will pay for warranty labor performed by a Dealer at HearthStone’s published labor rates in effect at the time the labor is performed. Thereafter, the Original Purchaser is responsible for the cost of labor.

Shipping cost for parts: Within the first ninety (90) days after the Purchase Date, HearthStone will pay for the shipping of Stove parts covered by any of the foregoing warranties to and from HearthStone or a Dealer, as the case may be. Thereafter, the Original Purchaser is responsible for all shipping costs related to shipping Stove parts to and from HearthStone or a Dealer, as the case may be.

Shipping cost for the Stove: Within the first (1st) year after the Purchase Date, if the Original Purchaser is instructed to return the Stove to HearthStone or a Dealer for repair, HearthStone will pay fifty percent (50%) and the Original Purchaser will pay fifty percent (50%) of the shipping costs related to shipping the Stove to and from HearthStone or a Dealer, as the case may be. Thereafter, the Original Purchaser is responsible for one hundred percent (100%) of all of the shipping costs related to shipping the Stove to and from HearthStone or a Dealer, as the case may be. Notwithstanding any other provision of this document, in no event will HearthStone pay for any Dealer fees or other fees for pick up or delivery of the Stove returned for repair; the Original Purchaser shall be responsible for any such fees.

WARRANTY REGISTRATION
The Original Purchaser may send a completed and signed Warranty Registration Form, which is enclosed in the Stove warranty packet, to the following address:
HearthStone Quality Home Heating Products, Inc.
Warranty Department
317 Stafford Avenue
Morrisville, VT 05661

NOTE: SENDING IN THE SIGNED WARRANTY REGISTRATION FORM IS NOT A CONDITION OF WARRANTY COVERAGE OR HEARTHSTONE’S PERFORMANCE.

 

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