The Chimney Sweep Online Fireplace, Woodstove, Gas Stove and Barbecue Shop
Many of the products we sell are big and heavy, and must travel via motor freight. Motor freight is different than many other delivery systems, in that there's not much chance a freight company will have a truckload heading from our location all the way to your location. The way it works is, the originating carrier takes your shipment in your direction as far as that truck is going, then offloads at a depot. Another truck will then load it up and take it as far as they're going, and so on. It's not uncommon for a single shipment traveling clear across the country to have been carried by three or four different trucks, and even different trucking companies, along the way. Sometimes a day or two can go by while a shipment sits at each depot waiting for a furthering carrier. This is why we can't guarantee a specific delivery date. In our experience, cross-country motor freight can take anywhere from four days to two weeks, the average being ten days. We supply you with a tracking number when we ship, so you can follow your shipment online or via toll-free telephone, and we instruct the delivering carrier to contact you in advance to arrange delivery when someone can sign for the order.
We offer three delivery options for motor freight orders:
1: Freight Depot Delivery: Delivered to a partner freight company in your area, usually within 90 miles of your location. You pick up your shipment at the depot and transport it to your house.
2: Business Address With Loading Dock: A location where an 18-wheel tractor trailer rig can back up to a loading dock and offload. You pick up your shipment at the loading dock location and transport it to your house.
3: Residential Liftgate Delivery: As close to your door as an 18-wheel tractor trailer rig can be maneuvered, and down on the ground. This option doesn't include moving the product into the house, uncrating, or installing.
Note: Motor Freight travels on 18
wheelers, 28 feet long and 13-1/2 feet tall.