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Warranty

Creative Ceramic Technologies, Inc. (CCT) warrants to the original purchaser of this Primo grill and smoker that it is free of defects in material and workmanship at the date of purchase. Coverage to extend

  • Twenty (20) years for all Ceramic parts
  • Five (5) years for all metal parts (excluding cast iron parts)
  • One (1) year for all cast-iron parts
  • Thirty (30) days for thermometers and felt gaskets

This warranty shall be limited to the repair or replacement of any part(s) which, under normal use, Premo determines after reasonable examination, to be defective. In order to invoke this Warranty, Purchaser shall ship all defective parts at his/her expense to:

ATTN: WARRANTY REGISTRATION
Primo Grills and Smokers
5999 Goshen Springs Road, Norcross, GA 30071
Phone: 770.729.1110 FAX: 770.729.1111

Primo shall replace parts found defective as provided above with equivalent parts and shall ship such parts at the Purchaser's expense to the Purchaser's designated shipping address.

CONDITIONS AND LIMITATIONS:

THIS LIMITED WARRANTY SHALL NOT COVER THE FOLLOWING:

1. Any damage, failure, or operating difficulties caused by accident, abuse, misuse, alteration, misapplication, vandalism, improper installation or improper maintenance.

2. Cracks or chips in the exterior glazing after delivery to an authorized Primo dealer or distributor.

3. Damage or failure caused by tampering with or altering the original Primo design, except when directed or authorized by CCT.

4. Damage or failure caused by Purchaser's failure to follow federal, national, state, city or county building and fire codes.

THE FINE PRINT

TO THE MAXIMUM EXTENT PROVIDED BY STATE AND FEDERAL LAW, THIS LIMITED WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AND SPECIFICALLY EXCLUDES THE FOLLOWING:

  • WARRANTY TO ANYONE OTHER THAN THE ORIGINAL PURCHASER
  • WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE
  • ANY AND ALL LIABILITY FOR INCIDENTAL, SPECIAL OR CONSEQUENCIAL DAMAGES, EXCEPT WHERE SUCH EXCLUSTION IS EXPRESSLY PROHIBITED BY LAWS OF THE STATE OF THE ORIGINAL PURCHASER'S RESIDENCE
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